Repair & Service Terms & Conditions:

1. Brilliant Ascent - Apple Authorized Service Provider (“Service Centre”) reserves the right to charge/refuse to provide services to any Apple products/accessories (“Product”) if :
   1. unauthorized repairs or modifications have been carried out on the “Product”.
   2. serial number stored in the “Product” does not match with the one printed on the “Product”
   3. the “Product” is damaged due to accident, abuse or misuse, neglect, water, fire or any other causes other than manufacture defect or normal wear & tear
   4. valid proof of purchase of the “Product” (together with machine model and serial number) is not furnished.
   
   
2. This Repair Order (“RO”) must be presented upon collection of the “Product”. Upon presentation of this “RO”, “Service Centre” will release the “Product” to the holder of this “RO’ and shall have no responsibility to ascertain the ownership of the “Product”. If repair order is lost, customers are required to come to our company in person at the address as shown on this repair order in order to complete loss report.
   
   
3. “Service Centre” reserves the right to dispose the “Product” at its own discretion if the “Product” is not collected within three months from the date shown on this “RO”, this includes “Product” either under warranty or non-warranty; the service charge is paid or unpaid. Under no circumstances will the “Service Centre” be responsible and liable, directly or indirectly, for any loss and damages caused by such disposal.
   
   
4. Part(s) or component(s) being replaced shall become property of the “Service Centre” and will not be returned to customer.
   
   
5. Other than the default settings, any additional information and/or data being input/download into the “Product” includes but not limited to data and/or information may be lost or damaged, totally or partially, during the course of repair and maintenance. “Service Centre” will not be responsible and liable for any loss and damages of such additional information and/or data. Customer should make record/backup of such information and/or data prior to any services rendered by the “Service Centre”.
   
   
6. “Service Centre” shall take no responsibility or liability to any loss or damages, directly or indirectly, to the customer or any person, firm, company and corporation from any delay in repair and maintenance or from any failure of the repaired “Product” whether such delay or failure arise from negligence, omission, default and/or any other act of the employee/contractor of the “Service Centre” from any other cause whatsoever.
   
   
7. If the machine is damaged or lost due to civil commotion, war, any accident or any reason beyond our control, our company shall not be held responsible for such loss or damage.
   
   
8. Service warranty is subject to the “Apple Limited Warranty” printed on the user guide of the relevant Product.
   
   
9. For non-warranty services, an inspection fee is charged upon receipt of the service request. It is non-refundable and non-transferable to other service request even if customer declines repair service after inspection of such Product. All inspection fees are required to pay in advance & are not refundable (inspection fee: iPod HK$280/ Mac HK$600).
   
   
10. If quotation is necessary on the repair, prior consent from customer will be sought & 50% of the charge shall be paid as deposit prior to repair commencement.
    
    
11. If the repaired unit becomes malfunction again with the same fault within 90 days from date of repair, it'll be repaired free of charge.
    
    
12. Repair order received after 3:30 p.m. is allocated to the schedule of the next working day.
    
    
13. The “Service Centre” reserves all rights to change, revision and/or cancellation of any contents of the Terms & Conditions at its sole discretion any time.